The worldwide telecommunications industry reached an estimated $2.1 trillion in the year 2012. As more and more people participate in telecommunications, however, live 24 hour answering services continue to grow in popularity. Half of all surveyed customers indicate that they…
Who answers your phones? It may sound like a simple question but it really is not. Having the right person answer your business telephone is incredibly important. Consumers today like getting good customer service over the phone. More than 80%…
Did you know that 59% of Americans say they would try out a different company or brand if it could mean receiving better customer service? Not surprisingly, good service matters to a lot of people. As a company, you?re often…
It?s nearly impossible for the average small business to keep running at full capacity 24 hours a day, seven days a week. Eventually, even the most devoted of employees have to go home and get some rest. Unfortunately, any time…
