Can Your Customers Talk to a Real Person Every Time They Call Your Business?

Philadelphia answering service
  • The worldwide telecommunications industry reached an estimated $2.1 trillion in the year 2012. As more and more people participate in telecommunications, however, live 24 hour answering services continue to grow in popularity.
  • Half of all surveyed customers indicate that they would pay more for a better customer service experience. In many cases, after hours answering services or 24 hour answering services can play an important role in the customer service industry.
  • Initial results are in and you just received a phone call that your company is one of the top three in consideration for a very large contract.
  • Study results indicate that the typical business only hears from 4% of its total dissatisfied customers. This means that it is only the minority of customers who are calling in to complain. The rest of the calls could be from satisfied returning customers or potential new customers.

  • Minutes ago a concrete truck upset and one of your customers called to give your company a lead on picking up the mess, including towing away the truck. Are you going to be there to get the message?
  • Estimates indicate that the customer service industry is expected to grow by an estimated 13% from the years 2012 to 2022.
  • Studies indicate that it takes an estimated 12 positive customer service experiences to make up for the damage done by just one bad customer service experience.
  • Surveys indicate that an estimated 45% of U.S. consumers will completely abandon an online purchase if their questions and concerns are not quickly addressed.
  • Almost all people want to talk to other people, not machines.
  • Giving customers want they need is essential to the success of any business. In fact, research indicates that companies who prioritize their customer service generate profits that can be as much as 60% higher than their competitors.
  • Estimates indicate that 81% of consumers will return to purchase from a business after having a good customer service experience.

  • Initial impressions count. When your customers call your office they deserve to talk to a knowledgeable source who can answer questions and make sure that they can get the help that they need as soon as possible. A bad first impression, like the one given by a robotic answering machine can sent the message that you do not care about your customers.
  • Success in business is often determined by how well a company can retain its current customers. For instance, even a 5% increase in customer retention can lead to an estimated 125% increase in profits.

  • It does not have to be a local service. National 24 hour answering services, provided with the best scripts, can answer questions. If they cannot, they also have the option of forwarding calls to a company representative. Most questions, however, can easily be answered.
  • Most businesses rely on emails and phone calls for their new customer growth. While the digital world is growing increasingly important, no one should overlook the advantages of having a 24 hour answering service that can help you catch any new customers who might contact your business for the very first time.
  • Patients to have to make a phone call to their doctor in the middle of the night want to know that there is been delivered to a real person, not a machine.
  • Online access matters, but an estimated 61% of Americans prefer to receive their customer service by phone.
  • Retail customers have many choices when they shop. With the click of a few key strokes, customers can find the products they think they need the most. When these customers call, however, they want to talk to a real person.
  • There are an estimated 2,362,800 people employed by the customer service industry in the America.
  • Answering services can increase customer satisfaction because these professional answering service contracts allow customers to contact the business at anytime.
  • Not many people are satisfied with telephone prompts when they call in to ask a question. In fact, many indicate by the second or third prompt they will actually hang up.
  • The decision to contract with a live phone answering service is a decision to put customers first, without sacrificing your time to do the work that needs to be done developing your products and services.

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